| PLACING
AN ORDER |
If you would like to place an order, you can do so using our automated
shopping cart system. Our on-line system allows for payment
by credit card, PayPal, check, money order, and cash. However, if
you would prefer to place an order by mail or fax without taking
advantage of our automated system, you can use our non-automated
printable order form.
ORDER
MINIMUMS
There
is a current order minimum of $9.99 on our standard website. All
orders must meet a minimum merchandise total of $9.99 in order to
proceed to the checkout process. The Special
Volume Discount Site has a current order minimum of $50.00.
There are NO EXCEPTIONS to these minimum requirements.
CREDIT
CARDS
By
submitting your credit card information through our on-line shopping
cart system, you are authorizing Biros Merchandising to charge your
credit card in the amount specified. You agree that you are authorized
to use the credit card specified for the purchase, and you will
take steps so that no accidental chargebacks occur (by ensuring
that whoever receives the credit card statement is aware of this
purchase). You also understand that "Biros Merchandising"
or "BirosMerchandise" will show up on my credit card statement.
In the event of a mistaken chargeback you agree to pay a $40 processing
fee in addition to the original invoice amount.
PLEASE
NOTE: Your credit card is charged AT THE TIME YOUR ORDER IS PLACED.
Shipment times are based on are outlined on our Shipping
Page.
SECURE
ON-LINE PAYMENTS
You
can shop at XpressMart.com with confidence. We have partnered with
Authorize.Net, a leading payment gateway since 1996, to offer safe
and secure credit card and electronic check transactions for our
customers.
The
Authorize.Net Payment Gateway manages the complex routing of sensitive
customer information through the credit card and electronic check
processing networks (see an online
payments diagram). The company adheres to strict industry standards
for payment processing, including:
- 128-bit
Secure Sockets Layer (SSL) technology for secure Internet Protocol
(IP) transactions.
- Industry
leading encryption hardware and software methods and security
protocols to protect customer information.
- Compliance
with the Payment Card Industry (PCI) Data Security Standard.
For
additional information regarding the privacy of your sensitive cardholder
data, please read the Authorize.Net
Privacy Policy.
XpressMart.com
is registered with the Authorize.Net Verified Merchant Seal program.
You may click the icon below to verify this:
CHECK,
CASH, OR MONEY ORDER TERMS
All
mail orders will be held for two weeks until all payments clear
(with the exception of CASH payments). They will then go into our
standard shipping schedule. Orders will ship within 5 business days
(after payment clears). Orders are filled on a first-come, first-served
basis. It is possible that when your order arrives at our facility,
all of the items that you've ordered will no longer be in stock.
If that is the case, you order will be filled with products that
are "in stock", and you will be sent a refund by company check for
the remaining balance.
There
is a RETURNED CHECK FEE OF $20.00 for all checks that are returned
from the bank for ANY REASON. This fee will be in addition to the
original total of the order and any bank charges that are incurred.
THERE ARE NO EXCEPTIONS.
Some
people may think that to hold a check for two weeks is a bit extreme.
Unfortunately, there are some really bad people out there and we
need to protect ourselves. We have experienced a situation where
we deposited a customers check and we were notified 9 days later
that the check was returned due to INSUFFICIENT FUNDS. We lost the
sale and we were charged a $10.00 fee for our effort. We will, therefore,
hold all CHECKS and MONEY ORDERS for two weeks . . . NO EXCEPTIONS.
SPECIALS
AND COUPON OFFERS
Failure
to enter a COUPON CODE during the checkout process will prevent
your discount from being applied for coupon offers.
Coupons CANNOT be applied after an order has been paid for,
so make sure to enter your code before checking out.
Failure
to properly enter a COUPON CODE during the checkout process will
generate an error message. If you have difficulty typing in the
coupon code, please copy and paste the code from the original email
message that was sent to you (as this will eliminate potential typos).
Again, coupons CANNOT be applied after an order has been paid for,
so make sure to enter your code before checking out.
LIMITATIONS:
Coupons are valid through the on-line shopping cart ONLY. A COUPON
CODE cannot be used with any other coupon offer. Products offered
are subject to availability.
EXPIRATION:
COUPON OFFERS are available for a limited time only, and this time
period is at the discretion of the management company.
PAYMENT
When
ordering via the internet and through our "shopping cart"
system, visitors are required to pay by credit card or PayPal. At
the time the order is placed, the credit card transaction will be
verified, authorized, and completed via a secured server.
However,
if you would prefer to place an order by mail, you can use our BY
MAIL ORDER Instructions (which still uses our "shopping
cart" system. |
| SHIPPING |
DELIVERY
CONFIRMATION
All
packages that are shipped via U.S. Priority Mail with Delivery Confirmation
are considered "successfully delivered" if the U.S. Postal
Service reports it as such.
COMBINING
SHIPMENTS TO THE SAME ADDRESS
Biros
Merchandising, the managing company of www.XpressMart.com, reserves
the right to combine shipments of separate orders when they are
shipping to the same address. This decision is at the sole discretion
of Biros Merchandising, and no refunds will be applied to customers
when shipping charges have been paid on separate orders in this
case.
SHIPPING/DELIVERY
INSURANCE
A
Shipping/Delivery Insurance Fee is added to ALL orders based on
order value. This Insurance Fee is NOT optional, and is designed
to protect all of our valued customers against package damage or
loss. If there is a problem with a package, all insurance claims
will be handled by Biros Merchandising directly.
INSURANCE
CLAIMS
A
Shipping/Delivery Insurance Fee is added to ALL orders based on
order value. If there is a problem with a package, all insurance
claims will be handled by Biros Merchandising directly. Contact
us by email at sales@xpressmart.com
and explain the problem. We will research the matter accordingly. |
| PRODUCTS
/ PRICING / AVAILABILITY |
PRODUCT
DESCRIPTIONS
Every
effort is made by Biros Merchandising to describe the products on
our websites. Product descriptions include important details about
the product and approximate dimensions along with a photograph of
each product. Biros Merchandising makes every effort to supply a
true and honest depiction of the product that you will receive.
Biros Merchandising is not responsible for errors or typos in any
product description, nor are we responsible for minor changes in
a product description from one "batch" to another. Slight
differences may arrise in size and/or color from one product to
another with the same product code.
Biros
Merchandising makes every effort to accurately describe and represent
its products. Please note, however, that all sizes that are stated
are approximate, colors and styles may vary from the photograph
that is posted, and we are not responsible for typographical errors
of any type.
PRODUCT
PRICING
As
with other facets of our website, we make every effort to assure
accuracy in the description and pricing of our products. We are
not, however, responsible for errors or typos in the pricing of
items. If an item is found to have a pricing error, a full refund
will be made for the product and the pricing error will be corrected.
NONE
of the prices on this website are negotiable. Please do not contact
us asking to negotiate a different price for an item.
WHOLESALE
PRICING
Special
pricing is available for qualified buyers. For more information,
go to our special wholesale area.
AVAILABILITY
Our
site is an automated one. It also tracks our current inventory levels.
As items are added to shoppers carts, those products are removed
from inventory in the quantites requested. If our entire inventory
for a product is added to a cart, an Out of Stock notice will be
posted for that product. As shoppers check out of our site, the
products are permenantly removed from stock. As shopping carts expire
(evey hour), the products from the expired carts are returned to
public availability. Every effort is made to keep our inventory
counts up to date. If you see a product for sale in our store, that
means that our latest inventory counts show that the product is
available AT THIS MOMENT. If you place an order, the availiabity
of products will be checked at the time of shipment. If there is
a problem, you will be contacted or you will be compensated with
your shipment.
HARLEY
DAVIDSON® LICENSED PRODUCTS
Biros
Merchandising (the management company for XpressMart.com, BikerPatches.com,
MotorcyclePatches.com) is NOT a Harley Davidson®
Licensed dealer nor do we intend to represent ourselves as being
affilliated with Harley-Davidson®. The products
on our sites are purchased by Biros Merchandising from various sources
throughout the United States. When a product is noted as being an
"Officially Licensed Product of the Harley Davidson®
Motor Company", it means that the product is properly labeled
as such. For patches, the back of each patch is clearly marked with
the "officially licensed" logo. For pins and other items,
the "officially licensed" logo is displayed in some location
on the product.
CUSTOM
PRODUCTS
The
custom products offered through our website include descriptions
and suggestions of the number of characters to be used for the custom
designs. If a custom order is placed that requests more than the
suggested number of characters for an embroidery design, the product
will still be produced, but the product will have no guarantee regarding
quality, readability, or workmanship.
In
the case of custom patches, text and twill colors are customizeable
in some cases. If you select a non-complimentary or non-readable
color combination, your patch will be produced EXACTLY as you ordered
it. For instance, if you select a black patch and then choose black
text, your patch will be produced this way. In the past, we would
automatically change your color choice to white text on a black
patch (in this example), but customers have used this "courtesty
change" as a reason to complain about an order that was received.
We will no longer make "courtesty changes" on your behalf.
In
the case of custom ID tags, if you use Characters that are not shown
in the list provided, we will substitute the invalid character with
a blank space (or will will use our best judgement to produce a
readable tag based on the information that you provided).Also in
the case of ID TAGS, 15 characters is an absolute limit. If more
than 15 characters are supplied, we will either cut off characters
or attempt to edit your text to make it fit. THERE ARE NO RETURNS
OFFERED WHEN CHANGES ARE MADE ON YOUR BEHALF DUE TO AN ERROR IN
THE NUMBER OF CHARACTERS OR IN THE TYPES OF CHARACTERS WHICH ARE
ACCEPTABLE.
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for CUSTOM
PRODUCTS that are ordered and purchased through the XpressMart.com
website or the XpressMart.com Special Volume Discount Site.
WHOLESALE
OPPORTUNITIES
Special
pricing is available for qualified buyers. For more information,
go to our special wholesale area. |
| ORDER
CANCELLATIONS / RETURNS / CREDITS |
CANCELLATION
POLICY
Our
on-line shopping cart system is an automated one. At the moment
that your order is placed, the details of your order have already
been received, your credit card payment has been authorized, and
your order is being processed. Due to the speed with which your
order will be processed, our on-line store policy prohibits order
cancellations once an order is authorized by you (and you were alerted
to this right before the final checkout process).
RETURNS
Claims
for damaged merchandise must be made through Biros Merchandising,
and will only be honored if INSURANCE was purchased at the time
of checkout. Contact us if you've received damaged merchandise and
we will begin to process your claim through the insurance company.
The buyer promises to cooperate fully with Biros Merchandising to
process the insurance claim.
NO
RETURNS FOR CUSTOM MERCHANDISE, AND NO RETURNS FOR PRODUCTS PURCHASED
THROUGH OUR VOLUME DISCOUNT WEBSITE.
Returns
for unwanted merchandise must be made within 15 days of receipt
(the date of receipt will be based on the Delivery Confirmation
date stated by the U.S. Postal Service). Returns after that date
will not be accepted. Packages that have been REFUSED, NO ACCEPTED,
or returned due to an INCORRECT ADDRESS provided by the buyer, will
be handled as a RETURN and will be subject to all applicable return
fees.
All returns must be clearly marked on the outside of the package
with the RMA # (create an RMA number by adding the prefix of RMA
to the order number that is displayed on your packing list). The
package must also include a copy of the original packing list clearly
marked with the reason for return. THE PACKING LIST AND EXPLANATION
MUST BE SIGNED BY THE CUSTOMER.
All
returns will be subject to a 35% restocking fee, and shipping (including
handling and insurances fees) is not refundable. All returns must
be in absolute resaleable condition. This will be determined by
the management company upon receipt, and any damage will be deducted
from the final credit (see "Credits" below).
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for CUSTOM
PRODUCTS that are ordered and purchased through the XpressMart.com
website or the XpressMart.com Special Volume Discount Site.
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for purchases
made through the XpressMart.com Special Volume Discount Site.
CREDITS
Returned
purchases will be processed less shipping and handling charges (and
less a 35% restocking fee). THERE ARE NO
CASH OR CREDIT CARD REFUNDS. Instead, all credits are
made in the form of a store credit. This credit can be used by the
account holder for any future purchase. Credits not used within
6 months will expire, and the credit value will be absorbed by the
management company.
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for CUSTOM
PRODUCTS that are ordered and purchased through the XpressMart.com
website or the XpressMart.com Special Volume Discount Site.
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for purchases
made through the XpressMart.com Special Volume Discount Site.
STORE
CREDITS
When
using a store credit, you may use the amount of the credit for any
items found in our on-line store. When calculating the use of your
store credit, calculate the total of the items being purchased plus
our standard shipping fee to determine your
total.
For complete details on using a Store Credit that has been issued,
please refer to our Store Credit page.
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for CUSTOM
PRODUCTS that are ordered and purchased through the XpressMart.com
website or the XpressMart.com Special Volume Discount Site.
NOTE:
There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for purchases
made through the XpressMart.com Special Volume Discount Site.
|
| THE
RIGHTS OF THIS WEBSITE AND ITS OWNERS |
THE RIGHTS OF BIROS MERCHANDISING
Biros
Merchandising (the management company for XpressMart.com) reserves
the right to CANCEL any order for any reason. We reserve this right
to protect ourselves and our customers from fraudulent credit card
charges, bogus orders, and possible illegal activity. If we find
information in an order that alerts us to a possible problem, we
will attempt to research the matter, but we will not hesitate to
CANCEL the order without warning. If we cancel an order that is
received, we will attempt to send an email message to the email
address supplied at the time of checkout.
PRODUCT
PHOTOS AND DESCRIPTIONS
The
product photos and descriptions used on this website are the property
of Biros Merchandising.
These photos may not be reproduced, distributed, cropped, resized,
or otherwise altered without the written permission of Biros Merchadising.
No commercial use of these photos may be made in any way. All rights
are reserved.
You
may not use these photos on any web page, commercial or non-commercial,
for profit or non-profit, without written permission from Biros
Merchandising.
We
react strongly when finding our photos on other sites that use them
without permission.
|
| INSTALLATION
& APPLICATIONS |
XpressMart.com
simply sells products that our customers later use to install, mount,
or apply to other products.
Because we are not ultimately responsible for the final installation,
mounting, or application of any of the products offered here, we
do not offer suggestions or instructions for doing so. Therefore,
if you purchase a patch, please realize that it will be your responsibility
to apply the patch to your selected item or garment, and we are
not responsible for any problems that you encounter during the application.
The same is true with the many decals and stickers that we offer
on our site. When you purchase an item, you realize that the application
or installation of that item is your sole responsibility, and problem
encountered during an installation will not be the responsibility
or burden of Biros Merchandising, the managing company of XpressMart.com.
There will be no exceptions.
IF
YOU PURCHASED A MACHINE-CUT VINYL DECAL (PRODUCT CODE D-XXXX),
please refer to and print out the installation instructions that
are available HERE.
If the product code of the item that you purchased does not begin
with a "D-", these instructions do not apply.
NOTE
REGARDING APPLYING PATCHES:
We
have thousands of patches in our inventory. These patches originate
from hundreds of different manufacturers from all over the world.
It is impossible for us to say with any amount of certainty whether
an individual patch that we've mailed out is "iron on"
or not. Please do not email us asking for us to supply that information
. . . because we can't.
There
is one thing that we will say without hesitation . . . you are better
off having patches sewn on as compared to any other application
option. Sewing a patch on is the only true permanent application.
If you can't sew the items on yourself, you may want to take your
items to any biker rally where there are generally plenty of vendors
who charge a small fee to sew any patch onto any garment for you.
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