Instructions
for Processing Store Credits
All
returns will receive a store credit as no cash, check, or credit card
refunds will be processed. The final total amount of your store credit
will be forwarded to you by email (or First Class Mail if no email address
is available). The effective date of the store credit will be the date
of issue of the credit. The expiration date of the store credit will be
exactly 6 months from the date of issue. Expired store credits CANNOT
BE USED.
Using a Store Credit
| NEW
IMPROVED STORE CREDIT USE! -- All
store credits issued after April 1, 2005, can now be processed automatically
on-line. These Store Credits are issued in the form of a "COUPON
CODE" which can be used during the checkout process. On the final
page of the checkout, you will be prompted to select your shipping
method, payment method, and "Coupon Code (if available)".
On this page, simply enter the COUPON CODE that was emailed to you,
and the credit will be applied to your order automatically. This method
can only be used if the amount of the store credit is less than the
amount of product you wish to purchase with your credit. If the amount
of your store credit is greater than your product purchase, you will
need to use the options provided below. |
When
using a store credit, you may use the amount of the credit for any items
found in our on-line store. When calculating the use of your store credit,
calculate the total of the items being purchased plus our standard
shipping fee to determine your total.
To use a store credit, you must print and complete our printable
Store Credit Form. Use the Store Credit
Form to determine any additional charges that apply to your new order.
If the amount of your Store Credit is EQUAL to the Total Charges calculated
on the Store Credit Form, "we
are even". In this case, enter your initials on the form (as indicated).
then, just submit the form as stated at the top of the Store
Credit Form (and your order will be processed).
If the amount of your Store Credit is GREATER than the Total Charges calculated
on the Store Credit Form, you still
have a balance. Subtract the Total Charges calculated on the Store
Credit Form from the amount of your Store Credit and enter the balance
on the Store Credit Form (as indicated).
In this case, simply complete the shipping address on the Store
Credit Form and submit the form as stated at the top of the Store
Credit Form (and your order will be processed).
If the amount of your Store Credit is LESS than the Total Charges calculated
on the Store Credit Form, you owe a
balance to complete your order. Subtract the amount of your Store Credit
from the Total Charges calculated on the Store
Credit Form, and enter the BALANCE DUE on the Store
Credit Form (as indicated). You may then follow the instructions regarding
PAYMENT METHODS
provided below.
Payment Methods for Store Credits
If there is a balance due, you will need to provide payment by money order,
check, or credit card.
If paying by money order or check, please submit the Store
Credit Form along with full payment for the total amount of the calculated
BALANCE DUE (from the Store Credit Form)
to Biros Merchandising at the address on the Store
Credit Form.
If paying by Credit Card, you must submit the Store
Credit Form as stated on the top of the form. You may then pay for
the balance of your order on-line by going to:
ON-LINE
CUSTOM PURCHASE OPTION
When
using the above feature, you will need to enter the AMOUNT DUE on the
web page. In this case, you must calculate the AMOUNT DUE as the BALANCE
DUE (calculated on the Store Credit Form)
LESS SHIPPING CHARGES (as shipping charges will be added to your
order at the time of checkout).
Errors in Submitting the Use of your Store Credits
Biros Merchandising is not responsible for errors in the submission of
the Store Credit Form or the on-line payment for custom purchases (as
described above). Once your form is submitted, it will be processed exactly
as it was received.
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