I've placed an order and now I want to cancel it?

Our on-line shopping cart system is an automated one. At the moment that your order is placed, the details of your order have already been received, your credit card payment has been authorized, and your order is being processed. Due to the speed with which your order will be processed, our on-line store policy prohibits order cancellations once an order is authorized by you (and you were alerted to this right before the final checkout process).

Our cancellation policy is clearly stated in our Standard Terms, and they are brought to your attention during the checkout process. Please don't contact us asking us to cancel an order.

I've received my order and now I want to return it?

Claims for damaged merchandise must be made through the U.S. Postal Service, and will only be honored if INSURANCE was purchased at the time of checkout. Contact us if you've received damaged merchandise and we will begin to process your claim.

Returns for unwanted merchandise must be made within 15 days of receipt (the date of receipt will be based on the Delivery Confirmation date stated by the U.S. Postal Service). Returns after that date will not be accepted. Packages that have been REFUSED at their final shipping destination will be handled as a RETURN and will be subject to all applicable return fees.

All returns must be clearly marked on the outside of the package with the RMA # (your RMA number will be the order number that is displayed on your packing list with the prefix of RMA). The package must also include a copy of the original packing list clearly marked with the reason for return.

All returns will be subject to a 35% restocking fee, and shipping (including handling and insurances fees) is not refundable. All returns must be in absolute resaleable condition. This will be determined by the management company upon receipt, and any damage will be deducted from the final credit (see "Credits" below).

NOTE: There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for CUSTOM PRODUCTS that are ordered and purchased through the XpressMart.com website or the XpressMart.com Special Volume Discount Site.

NOTE: There are absolutely NO RETURNS, REFUNDS, OR EXCHANGES for purchases made through the XpressMart.com Special Volume Discount Site.

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CATALOG AVAILABLE FOR VOLUME DISCOUNT CUSTOMERS ONLY READ HERE FOR MORE INFORMATION

Although our Volume Discount customers still need to place orders using our on-line shopping cart system, we now have a printable catalog available that provides our volume discount customers with a valuable off-line tool. IF YOU ARE NOT A VOLUME DISCOUNT CUSTOMER, DO NOT BOTHER TO DOWNLOAD OR PRINT THIS CATALOG AS THE PRICES AND PRODUCTS ARE NOT APPLICABLE FOR OUR RETAIL CUSTOMERS. You may download the XpressMart.com Volume Discount Catalog in portable document format (which requires Adobe Acrobat for viewing and printing) or you may access our on-line printable catalog tool. This tool displays the products in a simplified format and you can simply print the product list to your printer. To download the PDF version of our catalog, CLICK HERE. (this file is over 5 MB in size and will take some time to download) To access our on-line printable catalog tool, CLICK HERE. (please wait for all images to load before printing) THIS CATALOG IS FOR THE EXCLUSIVE USE OF OUR VOLUME DISCOUNT CUSTOMERS. USE OF THIS CATALOG, IMAGES, PRODUCTS DESCRIPTIONS, OR PRICING INFORMATION FOR ANY OTHER PURPOSE IS STRICTLY PROHIBITED. NOTE: To download and print the PDF version of this catalog, it will be necessary for you have access to Adobe Acrobat. If you do not already have Adobe Acrobat or Adobe Acrobat installed, you can download it for FREE using the button below: